eDist Business Newsletter - June 2017
06/01/2017
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Words and Vocabularies in
Dragon® Medical Practice Edition 2
In this guide to using Dragon® speech recognition software, we're going to explore the functionality of custom words and vocabularies. Specifically, we'll review some of the related features included in Dragon® Medical, as well as talk about how managing them properly can extend your recognition accuracy and expand your capabilities.
Read More »
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Word Properties in Dragon® Medical Practice Edition 2
You may already know about using spoken and written forms to customize how your words display. But there's another method for manipulating how Dragon® Medical Practice Edition 2 transcribes your words.
Read More »
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Profiles, Sources, and Vocabularies in
Dragon® Medical Practice Edition 2
A Dragon® user looks at their "Open User Profile" window, sees three line items, and exclaims that they must have three profiles. Now, this could be true—but it's not always the case. More often than not, I end up pointing out that they have one or two profiles, and that they don't have to keep a particular source on a profile that isn't the best representation of their voice.
Read More »
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How Does Dragon® Medical Practice Edition 2
Learn My Voice?
At some point, you may have wondered how exactly Dragon® understands what you are saying — or learns when it can't understand. Admittedly, there are some complex inner workings under the hood of this medical speech recognition engine, and to understand it all would require a very detailed explanation.
Read More »
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How to Add Words in Dragon® Medical Practice Edition
In this tech tip, we'll show you how to add custom words to your Dragon® Medical Practice Edition 2 vocabulary. Please note that these instructions only apply to Dragon® Medical for Windows.
Read More »
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eDist Business Newsletter - May 2017
05/08/2017
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Need some input on sales and marketing concepts? We have both, however it's first come, first serve!
We have marketing collateral ranging from HTML templates, landing pages, videos and more specifically designed to increase your Dragon® Medical Practice Edition 2 sales!
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We Make Emails Look Good
These can also be used as a customized landing page, if you're feeling fancy.
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Interactive 360 Degree Images
360 Degree Images of your top selling products, such as the PowerMic III.
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Postcard
Direct Mailers
Custom branded mailers for your mailing audience are always an effective tool.
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Have a new idea for marketing Dragon® Medical?
We would love to hear from you and potentially make that dream a reality!
Act now and contact your account manager to schedule your
May and June marketing plans!
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eDist Business Newsletter - March 2017
03/07/2017
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Dragon Community Forum
Tuesday, March 21, 2017 at 3pm EDT
This webinar will be 60 minutes consisting of a panel made up by eDist Business Development Manager, a Certified eSupport member, a Nuance representative, and an LW Marketing representative.
The purpose of this webinar will be a Q & A session where VARs can ask any question related to Dragon® Professional suite of products (Individual, Group, Legal, NUMC, Anywhere Group). It will also serve as a news update on anything Dragon® Professional related.
Participants are encouraged to bring a list of questions and topics to discuss.
Register Now »
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eDist Business Newsletter - February 2017
02/23/2017
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Single
1 Medical Specialty
Landing Page
SPECIALTY OPTIONS:
» Cardiology
» Radiology
» Internal Medicine
» Veterinary
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Couple's Package
1 Medical Specialty Landing Page & 1 Medical Specialty Email
SPECIALTY OPTIONS:
» Cardiology
» Radiology
» Internal Medicine
» Veterinary
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Family Package
1 Medical Specialty Landing Page and your choice of a new slider or PowerMic III 360 interactive image
SPECIALTY OPTIONS:
» Cardiology
» Radiology
» Internal Medicine
» Veterinary
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Using Dragon® Professional Individual v15
and Philips® SpeechExec Pro
Learn how to set up Dragon® v15 speech-to-text software to work with Philips® SpeechExec Pro v8. When we're finished, you will be able to dock your voice recorder and run dictations through Dragon® automatically.
Along the way, we'll demonstrate how to set up the recorder for the appropriate author name and delivery type, and we'll configure the Philips® software to start the speech recognition queue as soon as your dictation(s) are uploaded.
Learn how to create a seamless speech-to-text workflow with Drago® and Philips®!
» Windows 10 with the latest Microsoft updates
» Philips Speech Exec Pro 8.8 (Dictate or Transcribe)
» Philips Digital Pocket Memo
» Dragon Professional Individual v15
Watch Video »
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Philips® SpeechExec Enterprise v5 now available
» Added Health Scanner Service for monitoring
» More central control of Philips dictation recorder app users
» Supports newest Philips hardware
» Supports all editions of Dragon Individual and Group v14
» Statistics Module enhancements
Download the release notes »
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Philips® Remote Device Manager 3.8 released
» Leverages Active Directory for SpeechExec Enterprise users and groups
» Supports Windows Server 2016
Download the release notes »
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Philips® DPM firmware v2.02 update
» Supported DPM models: 6000, 7000, 8000, 8100, 8500, 8900
» EOL function change for DPM8900
» Default year set to 2017
» Pin lock time update (not available for DPM7000)
Download the firmware update »
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Philips® Hardware Updates
New ACC0233 digital headsets available - significant sound quality improvement over analog.
New SPM3710/00 SpeechMike Premium Touch available - includes a slide switch for the new Premium Touch series.
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Nuance® Hardware Updates
PowerMic III for non-medical Dragon® - Dragon v14 Group supported, Dragon v15 Individual supported.
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Olympus® Hardware Updates
DSS Player for Mac 7.5.3 now available - • Supports the Sierra operating system (Mac OS X 10.12).
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eDist Business Newsletter - January 2017
01/05/2017
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By becoming a certified partner, you will get the most aggressive
pricing and access to the below products.
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If you are not currently certified, contact your eDist Account Manager
to start the easy certification process.
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New ACC Series Headsets from Philips®
Speech Processing Solutions announced the upcoming release of two new digital headsets classified as ACC Series. The ACC232 and the ACC233 digital headsets will be available in mid-January and March.
Contact your eDist Account Manager for pricing and availability.
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Philips® Dictation Recorder (PDR)
for Good Dynamics v3.7.08
Speech Processing Solutions has stepped up support for security by releasing a PDR designed with Good Dynamics in mind. Good Dynamics is a security SDK that allows app developers to take advantage of the Good's security platform.
» Mobile Device Management Software
» iOS Only
» Must have a Good Dynamics Account
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Philips® Dictation Recorder for iOS v3.9
The update will include the following new features and enhancements.
» In-app document retrieval for SpeechLive subscribers
» Applies whether from speech recognition, transcription service or personal assistant
» New menu option in recording list
» Edit properties (i.e. worktype, typists, template)
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Philips® Android Recorder v2.9
The update will include the following new features and enhancements.
» Central configuration via new Remote Device Manager v3.7
» New IIS Web service architecture allows Wi-Fi configuration
» In-app document retrieval for SpeechLive subscribers
» New Option in recording list
» Rename Dictation Property
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Philips® End-of-Life Announcements
The following devices have been marked for End-of-Life in March 2017.
» Philips SpeechMike Premium LFH3600 (push bottom barcode model)
» Philips SpeechMike Premium LFH3610 (slide switch barcode model)
Replacements:
» SpeechMike Premium Touch LFH3800 (push button barcode model)
» SpeechMike Premium Touch LFH3810 (slide switch barcode model)
New Philips® SpeechMike Premium Touch
Speech Processing Solutions added a new slide switch model to their SpeechMike Premium Touch line. The SPM3710/00 will feature a separate fast forward button and expected to go into production towards the end of January.
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Philips® SpeechExec Enterprise v5
After much anticipation, Speech Processing Solutions has finally announced an upcoming update for SpeechExec Enterprise. Version 5 will include the following new features and enhancements.
» High-resolution monitor support
» HealthScanner for Workflow Manager and Mobile Server
» Secure SEE Configuration
» SpeechAir Support
» New foot control wizard
» SpeechMike Premium Touch support
» Dragon Professional v14 Individual and Group support
» New Speech Recognition as a service
» Improved communication
Contact your eDist Account Manager for pricing and availability.
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Philips® Remote Device Manager v3.7
The update will include the following new features and enhancements.
» New IIS web service
» SpeechAir support
» Mobile App support
» SpeechMike Premium Touch support
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New Philips® SpeechAir Firmware
New firmware (version 4.4.2.042.01) is now available for the SpeechAir devices. This update has been classified as critical, users are urged to update their devices immediately. Below, are notes from SPS regarding this important firmware update.
It was necessary to change the supplier of displays in the SpeechAir. The new one will have the same high quality and there will not be a noticeable difference to the customer.
There will be a second new firmware available in the near future, however if you don't update the devices to the one that releases tomorrow, then the future firmware will likely disable your device.
The latest firmware can always be found at speechair.com, click on any of the three choices, click Support, and scroll down to see the firmware. Just like with DPM's, all you have to do is copy the file to the base memory of the firmware and undock it to start the upgrade process.
You can check your device firmware either from the SpeechAir Management software (device must be connected via USB) or from the device by going to Settings/About SpeechAir – the 'Build Number' is the firmware version.
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New Olympus® DSS Player for Mac v7.5.3
Olympus has released DSS Player for Mac v7.5.3 which now supports Apples newest operating system, macOS Sierra.
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Olympus® Dictation Management System (ODMS) R6.4 & Windows 10
Olympus confirmed reported issues of software freezing when disconnecting a DVR from computers running Windows 10 with the Anniversary Update installed. Their R&D is investigating the issue and hopes to have a permanent resolution soon. In the meantime, they have provided a temporary solution on how to avoid the issue, which is:
Set the DVR USB Class to Storage instead of Composite mode.
NOTE: It's important to execute the "Safety Remove Hardware" before disconnecting the recorder.
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New Service Available: PC Tune-Up
Certified eSupport, Corp. is excited to announce a new service, PC Tune-Up. In general, a PC tune-up is a set of procedures you perform to help your computer run faster, while also reducing system issues. It usually includes things like disk defragmentation, cleanup, and error checking, as well as recommendations for improving your computer's performance specifications.
A PC tune-up performed by Certified eSupport is focused on the same sorts of things, but we tailor the service to improve your experience with these major software and hardware solutions:
» Dragon speech recognition
» Philips dictation and transcription
» Olympus dictation and transcription
Contact your eDist account manager to learn about our PC tune up service for dictation, transcription, and speech recognition. We can help improve your computer's speed and stability in general—and specifically, when using Dragon software.
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Using Dragon® Medical Practice Edition
in Multiple Exam Rooms
If you are using Dragon Medical in your clinic, or are thinking about it, do you know how you're going to manage the application in all of your exam rooms?
In this article, we're discussing best practices for using Dragon speech in multiple exam rooms. During this discussion, we'll review each of the major points you'll need to address, so that you can decide what works best for you.
Ultimately, when deciding how to use Dragon dictation in your clinic, there are two areas of consideration. You'll need to think about what you and other providers need, review our tips, and then choose how you want to deploy Dragon profiles and microphones.
Read More »
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Dragon® Medical eSeminar: New Change
to MACRA by Mark Norris
Thursday, January 12, 2017
3:00PM - 3:30PM EST
WHAT WILL BE DISCUSSED: This eSeminar will be 30 minutes hosted by Mark Norris regarding the recent update to MACRA.
WHO SHOULD ATTEND: Certified Resellers of Dragon® Medical Speech Recognition. All skill levels are welcome.
WHY YOU SHOULD ATTEND: The purpose of this eSeminar will be to review the latest changes in MACRA that were announced in December to better understand what your medical customers are going through. Participants are encouraged to bring a list of questions and topics to discuss.
Register Now »
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What is Dragon Anywhere Group really all about?
Tuesday, January 17, 2017
3:00 PM - 4:00 PM EST
WHAT WILL BE DISCUSSED: This will be a chapter or series offering any partner access to training, educational and informative platforms as well as access to digital marketing to help you announce or launch the various solutions we will be focused on each month. For this month, we present to you an e-seminar to support Dragon Mobile solutions. This e-Seminar will be 60 minutes with some guest star appearances from Rodney Nieves from Nuance, Marco from Certified eSupport and your Product Champion Laura Baertschi.
WHO SHOULD ATTEND: Anyone who has ever sold a Dragon License or is interested in adding a mobile solution to your existing speech portfolio.
WHY YOU SHOULD ATTEND: Receive training on how to position, configure and market the latest in mobile speech recognition.
Register Now »
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eDist Business Newsletter - December 2016
12/06/2016
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*Any applicable taxes, duties and surcharges are the responsibility of the prize recipient. **eDist Business, LLC reserves the right to substitute prize listed should that prize be unavailable during promotion period.
Promotion ends December 31, 2016.
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What are Dragon® Templates
If you use Dragon dictation on a regular basis and haven't come across template commands yet, this article is for you. In the Dragon voice recognition system, templates allow you to paste text you already typed or dictated. Whether you create a review of systems report, a set of instructions, or a form letter, the Dragon template enables you to use that same block of text again and again.
Most Dragon for Windows and Dragon for Mac applications come with template commands—but not all of them. Be sure to check with your certified Dragon reseller before making a purchase.
Read More »
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Dragon® Speech for Your Electronic Health Record
If you have questions about using Dragon Medical speech recognition software in your EHR, this article is just for you. Today, we'll be reviewing Dragon features that relate specifically to your electronic health record. We'll include tips on how to make dictation easier, both with application functions and microphones, and address a common question about using Dragon directly within your medical record.
e
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How to Recorder Custom Words in Dragon Medical Speech-to-Text
One of the best ways to improve the accuracy of your Dragon voice recognition software is to add new words to your vocabulary. In cases where Dragon doesn't know a word yet, this is always the first step to take.
For those of you who rely on this functionality for Dragon dictation—and have added many custom words—you should be backing them up on a regular basis. That way, you can recover them if your profile ever goes bad, and you can move them from one Dragon profile to another.
Read More »
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Dragon® Community Forum
Tuesday, December 13, 2016
3:00 PM - 4:00 PM EST
WHAT WILL BE DISCUSSED: This webinar will be 60 minutes consisting of a panel made up by eDist Nuance® Business Development Manager, a Certified eSupport member, a Nuance® representative, and an LW Marketing representative.
WHO SHOULD ATTEND: Resellers of Dragon® Speech Recognition. All skill levels are welcome.
WHY YOU SHOULD ATTEND: The purpose of this webinar will be a Q&A session where VARs can ask any question related to Dragon® Professional v14 suite of products (Individual, Group, Legal, NUMC, Anywhere Group). It will also serve as a news update on anything Dragon® Professional related. It will serve as a news update on anything Dragon® related. Participants are encouraged to bring a list of questions and topics to discuss.
Register Now »
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Dragon® Medical Community Forum
Thursday, December 15, 2016
3:00 PM - 4:00 PM EST
WHAT WILL BE DISCUSSED: This webinar will be 60 minutes consisting of a panel made up by eDist Nuance® Business Development Manager, a Certified eSupport member, a Nuance® representative, and an LW Marketing representative.
WHO SHOULD ATTEND: Certified Resellers of Dragon® Medical Speech Recognition. All skill levels are welcome.
WHY YOU SHOULD ATTEND: The purpose of this webinar will be a Q & A session where VARs can ask any question related to the Nuance® Healthcare Suite of Products. It will serve as a news update on anything Dragon® Medical related. Participants are encouraged to bring a list of questions and topics to discuss.
Register Now »
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eDist Business Newsletter - November 2016
11/01/2016
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Get digital collateral to help market and grow your
business with these great game plays below.*
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MARKETING FOR:
Nuance® PowerMic III
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MARKETING FOR:
Dragon Veterinary®
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MARKETING FOR:
Dragon® Medical
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What you get...
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One custom-branded HTML email to deploy to your customers.
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One custom-branded landing page for your website to convert leads.
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One custom-branded slider image for your homepage that links to landing page.
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What you get...
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One custom-branded HTML email to deploy to your customers.
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One custom-branded landing page for your website to convert leads.
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What you get...
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One custom-branded HTML email to deploy to your customers.
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One custom-branded landing page for your website to convert leads.
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Don't take a tryptophan-fueled nap and miss out on this great play!
*Limited collateral available - First come, first serve. Contact your eDist Business Sales Rep to learn more.
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Philips® Remote Device Manager 3.7
with major updates released
An important update has been released for the Philips Remote Device Manager (PRDM) version 3.7. The main enhancements are:
- New architecture (IIS web service)
- Philips SpeechAir support including network and application handling
- Philips dictation recorder support on SpeechAir and Android smartphones
- Philips SpeechMike Premium Touch support
- Improved template configuration
- Improved management console
Contact your eDist Account Manager to access the new PRDM tool.
Philips Remote Device Manager 3.7 Release Announcement »
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New Releases of the Philips® Dictation Recorder
Apps for iOS®
The new release of the Philips dictation recorder for iOS 3.9 includes the following updates: In-app document retrieval (SpeechLive), New option menu in recording list, Dictation properties can be renamed.
With this version we also provide a new version of the Philips dictation recorder for Good which will also support iOS 10. This app was made for customers who use the Good Dynamics mobile device management software. It secures the content with a built-in encryption that ensures data cannot be accessed without Good authentication.
The apps are available for download in the Apple App Store.
Philips Dictation Recorder for iOS 3.9 Release Announcement »
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Philips® Dictation Recorder App for Android® 2.9 Released
Philips SPS released a new version of the Philips dictation recorder for Android. Latest updates include: Central configuration via Philips Remote Device Manager, In-app document retrieval (SpeechLive), New option menu in recording list, Dictation properties renaming. The app is available for download in the Google Playstore.
Philips Dictation Recorder App for Android 2.9 Release Announcement »
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New 30-Day Trial and Collateral
In an attempt to help grow your dictation and transcription business, we are now offering a 30-day trial for users to try the Olympus® DS-3500 or DS-7000 for 30 days. This is an exclusive offer from eDist Business built with increases sales and conversion in mind. As part of the promotion, eDist Business is also offering a FREE HTML email or a Landing Page to start converting customers.
Contact your eDist Account Manager today to get started »
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Certified eSupport Launches New Website
The Certified eSupport, Corp. recently unveiled our new website. The new site has been redesigned from the ground up to ensure users are able to find what they're looking for quickly. The new format is now desktop and mobile friendly and includes an abundance of new features and functionality. Join us this month as we provide a detailed overview of what's new, the registration link will be available below under the Upcoming Webinars & Workshops section.
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What Does an Olympus® Dictation Module
Install Include?
Today, we're going to be talking about the Olympus Dictation Module, which is an application that helps you download, manage, listen to, and transfer dictations. The Dictation Module is one of two pieces of software that make up the Olympus Dictation Management System, a professional software solution for documentation and workflow automation.
Read More »
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Installation Services for the Olympus®
AS-7000 Transcription
In this article, we're going to review the procedures you can expect a technician from Certified eSupport to perform when installing and configuring the Olympus AS-7000 Transcription Kit for you. This kit comprises three different tools to help you receive, organize, listen to, and transcribe dictations: Transcription Module software, RS-31 footswitch, Audio headset.
Read More »
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How to Get Dragon® NaturallySpeaking Support
Are you getting error messages when using Dragon®? Does the program crash? If so, our team of Dragon® technicians can get you up and running again. We work with clients using Dragon® every day, so we know what kinds of common problems are out there.
Instead of wasting time trying to figure out what might be causing the issue—and getting way behind in the meantime—let us troubleshoot and resolve it for you.
Read More »
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How to Resolve the 'Forbidden' Circle Icon on your Olympus® DS-7000 Recorder
What to do if your Olympus DS-7000 voice recorder is displaying a red 'forbidden' circle on the screen. It is located in the dictation file counter area, on top of the speech recognition 'caption' icon.
Read More »
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How to Use Dragon® Text & Graphic Commands Over Remote Desktop
When I use Dragon® Medical over Windows Terminal Services (aka Remote Desktop Protocol), I lose the ability to dictate my text and graphics commands. Currently, I have to use the Dictation Box to transfer these commands/templates.
Read More »
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Targeting the Veterinary Industry w/ Dragon® Medical & Dragon Veterinary® Software
Wednesday, November 16, 2016
3:00 PM - 4:00 PM EST
WHAT WILL BE DISCUSSED: Join us to learn how to penetrate the Veterinary industry with Dragon® Medical and Dragon Veterinary® software add-on. Presenters include our Nuance Healthcare Business Development Manager Jeremy Vicedomini and President of Dragon Veterinary®, Shawn Wilkie.
WHO SHOULD ATTEND: Certified Resellers of Dragon® Medical Speech Recognition All skill levels are welcome.
WHY YOU SHOULD ATTEND: Find out how to grow your sales in an under-penetrated medical vertical. Learn the industry terminology of Veterinary Medicine. Grow your revenue and profit margins while at the same time increasing end user satisfaction by adding Dragon Veterinary® to Dragon® Medical Practice Edition 2.
Register Now »
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How To Adopt Smart And Simple Best Practices For Growing Dragon® Law Enforcement Sales
Tuesday, November 22, 2016
3:00 PM - 4:00 PM EST
WHAT WILL BE DISCUSSED: Learn how to begin the conversation about Dragon® Law Enforcement to any law enforcement official. Learn specific workflows to incorporate into Dragon® Law Enforcement to maximize efficient results. Learn why you should incorporate NMC, DAG, M&S, & Professional Services onto the sale for a complete enterprise solution.
WHO SHOULD ATTEND: This webinar is for all clients interested in learning more about Dragon® Law Enforcement. All skill levels are welcome.
WHY YOU SHOULD ATTEND: Be one of the firsts to sell into this untouched market and have the opportunity to be one of the leaders in the market with industry-specific products and knowledge.
Register Now »
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What's New with CertifiedeSupport.com
Wednesday, November 30, 2016
3:00 PM - 4:00 PM EST
WHAT WILL BE DISCUSSED: Join us as we take a closer look at our redesigned website. During this presentation, we will explore all of the enhancements now available through our site along with all of the changes.
WHO SHOULD ATTEND: This webinar is for all clients interested in learning more about the latest enhancements to the CES website.
WHY YOU SHOULD ATTEND: We'll show you how to access support quickly and easily, find the answers to your troubleshooting questions, download manufacturer resources, and learn more about individual speech solutions.
Register Now »
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eDist Business Newsletter - October 2016
10/05/2016
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Dragon® Legal Individual v15 Has Arrived
A new milestone in speech recognition speed and accuracy, now powered by Nuance's new next generation "Deep Learning" speech engine with:
- Advanced formatting voice commands
- Enhanced transcription capabilities
- Optimization for Windows 10 touchscreen PCs
- Application support for WordPerfect X8 and Skype for Business
- Even more innovative new features
Contact your eDist Account Manager for pricing and availability
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Certified eSupport Launches New Website
The Certified eSupport, Corp. is excited to unveil our new website. The new site has been redesigned from the ground up to ensure users are able to find what they're looking for quickly. The new format is now desktop and mobile friendly and includes an abundance of new features and functionality.
Join us this month as we provide a detailed overview of what's new, the registration link will be available below under the Upcoming Webinars & Workshops section.
Visit Certified eSupport »
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Does Dragon® Medical Work With Citrix?
As recently as Dragon® Medical Practice Edition 2.0, Nuance stated categorically that Dragon® Medical was not supported with Citrix®. Thankfully, things have changed. With the release of Dragon® Medical Practice Edition 2.2, we now have some ground rules for Citrix environments.
Because of its immense complexity, Citrix usually requires a dedicated administrator—someone who can configure it to operate within a specific environment. In light of that complexity, we're going to focus on two particular Dragon® Medical / Citrix® scenarios.
Read More »
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Hands-Free Dictation With Olympus® Digital Recorders
If you have an Olympus® dictation workflow, or have been thinking about purchasing Olympus® products, this article is for you. Today, we're going to talk about the hands-free capabilities of the current Olympus® professional dictation solution.
Simply put, hands-free means that with just a docking station, a foot pedal, and a recorder, you can dictate without having to physically manipulate the device to do things like stop, rewind, play back, or create new files.
Read More »
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An Overview of Dragon® Professional v15
With this new edition/version of Dragon, Nuance is reorganizing their speech recognition software to offer functions specific either to the individual or the group (read enterprise).
Essentially, that means that some of the features you remember from Dragon NaturallySpeaking Professional 13 were split between two different markets, with a few updates and a newly-integrated feature.
Read More »
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How to Find Your Windows System Specifications
There are several key factors that help determine how your computer operates. These factors are often referred to as system specifications, or "specs"—and any software or hardware that you install will list the system specs that your computer needs to meet. These are referred to as system requirements.
Read More »
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Mastering Dragon® Text Commands with Variable Field
A video detailing how you can use your voice to open templates and even navigate through your template using Dragon's variable voice field functionality.
Watch Video »
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What's New with CertifiedeSupport.com
Wednesday, October 12, 2016
3:00 PM - 4:00 PM EDT
Join us as we take a closer look at our redesigned website. During this presentation, we will explore all of the enhancements now available through our site along with all of the changes.
This webinar is for all dealers and clients.
Recommended Skill Level: Beginner
Register Now »
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Dragon® Medical Webinar: Updates
in MACRA by Mark Norris
Monday, October 17, 2016
3:00 PM - 4:00 PM EDT
Join us to learn about the recent updates to MACRA with industry expert Mark Norris.
Register Now »
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Latest Tips and Trends in Marketing
Dragon® Business Products
Tuesday, October 25, 2016
3:00 PM - 4:00 PM EDT
See what new marketing collateral is available to you as well as hear about the latest tips and trends in marketing Dragon Business products. We'll take a quick tour through the marketing portal as well as the CES website to discover how we can help you position your value added benefits.
Register Now »
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eDist Business Newsletter - September 2016
09/01/2016
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Dragon® Professional Individual v15 Has Arrived
A new milestone in speech recognition speed and accuracy, now powered by Nuance's new next-generation "Deep Learning" speech engine with:
» Advanced formatting voice commands
» Enhanced transcription capabilities
» Optimization for Windows 10 touchscreen PCs
» Application support for WordPerfect X8 and Skype for Business
» Even more innovative new features
Contact your eDist Account Manager for pricing and availability.
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Dragon® Professional Individual for Mac® v6 Has Arrived
Another milestone in speech recognition speed and accuracy, now powered by Nuance's new next-generation "Deep Learning" speech engine with:
» 15% greater accuracy over Dragon® for Mac, v5
» Advanced command management
» Application support for Pages, Keynote, Numbers, Outlook 2016, and Scrivener
» Even more innovative new features
Contact your eDist Account Manager for pricing and availability.
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New Olympus® Patch 0010
Olympus has released Patch 0010 for Olympus Dictation Management System (ODMS) Release 6, providing support for Dragon® Professional and Legal v14, for Individual and Group.
The new patch fixes the following issues we found that occurred with these versions of DNS.
The error message "Dialog is not supported" is displayed after a user performs his/her Dragon® profile training from the option dialog even if it was trained already.
The error message "Dialog is not supported" is displayed when a user launches VR editor without training his/her Dragon® profile. The patch can be downloaded from the Certified eSupport website and/or the Olympus
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Ten Benefits of a Tier II Technical Services Agreement
Certified eSupport offers a number of technical support and service packages, covering everything from one-time installations to enterprise solution rollouts. We focus on dictation, transcription, and speech recognition solutions for organizations of any size.
In this article, we're going to show you just how much Certified eSupport (CES) can do for your office with a Tier II professional services agreement. Before we get started, let's look at what's included.
Read More »
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Overview of Dragon® Professional Individual for Mac 6
If you are familiar with Dragon® for Mac speech recognition applications thus far, you may notice that Nuance has changed the name of their non-medical speech recognition solution—again. We had Dragon® Dictate for Mac v4, Dragon® for Mac v5, and now Dragon® Professional Individual for Mac v6.
This change matches the naming conventions in place on the Windows-side of things, e.g., Dragon® Professional Individual 15. While the Mac and Windows applications still differ in a number of ways, there are some exciting improvements included in this latest version of Dragon® for OS X. Let's take a look.
Read More »
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Olympus Pro Dictation Now Supports Dragon® 14
For several years, the Olympus Dictation Management System, commonly known as ODMS, has had the ability to pair with Dragon® speech recognition software to transcribe your recorded dictations. Up until now, that ability was not supported when using these four Dragon® applications: Dragon® Professional Individual 14, Dragon® Professional Group 14, Dragon® Legal Individual 14, Dragon® Legal Group 14.
Read More »
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Olympus Pro Line Showcase
This is a summary of Olympus Professional Dictation Products including DS Series recorders, DR Direct Rec Microphones, and Olympus Dictation Management System software.
View Video »
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Dragon® Professional Vertical Targeting
Tuesday, September 13th
3:00 – 4:00 PM EDT
This webinar will be 60 minutes where we will provide an overview of Vertical Targeting for Dragon® Professional speech recognition products.
Register Now »
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Dragon® Medical Community Forum
Thursday, September 22nd
3:00 – 4:00 PM EDT
This webinar will be 60 minutes consisting of a panel made up by eDist Bus Dev Manager, a Certified eSupport member, a Nuance representative, and an LW Marketing representative.
Register Now »
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eDist Business Newsletter - August 2016
08/09/2016
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Just in case you missed it...
Last month Certified eSupport was the first to announce the big news. Dragon Medical Practice Edition 2 now officially supports Windows 10 and Office 2016. This is reason number #758 why you our valued partners must insure that you and your teammates follow Certified eSupport.
There is only one source you need to follow if you want to stay in touch with late breaking industry updates.
No matter what your preferred social media addiction, CES is there. Follow them on Twitter, LinkedIn, Facebook or YouTube.
July 2016 Most Frequently Asked Question?
Is Windows 10 compatible with Dragon® Medical Practice Edition?
Many manufactures will focus their efforts on informing the general public prior to the channel. You will not find another outlet that is more channel-centric and knowledgeable then the brilliant minds at Certifiedesupport.com.
Here's your link to everything you and your partners need to know about Dragon Medical Practice Edition v2.3:
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Dragon® Medical Practice Edition Version 2.3 Patch
Nuance recently released Version 2.3 and have already provided a new build (12.53.350.033). The build replaced Dragon® Medical Practice Edition 2.3 build 12.53.350.032 and corrects an issue with the Dragon® Medical Practice Edition Software Manager (FlexNet) where after the Dragon® Medical Practice Edition 2.3 updated was installed, FlexNet still considered the updated install to be Dragon® Medical Practice Edition 2.2.
The patch can be downloaded and applied from directly within the application. Contact your eDist Account Manager if you'd prefer a digital download of the latest release.
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From the desk of Stanley Freeman, Sr. Specialist
for Olympus® America Inc.
Olympus® Dictation Management System Release 6.4 is now compatible with Dragon® Pro v14 Individual. Testing with Dragon® Pro v14 Group and Dragon® Legal v14 Group has not been completed; therefore, they are not supported at this time.
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Philips® SpeechControl 3.7 Update
The latest version of Philips® SpeechControl (PDCC) 3.7 software is released. This release includes the following updates:
• Support for the new SpeechMike Premium Touch
• Display of new foot control images
• Support for additional Dragon® NaturallySpeaking editions
• Display of warning messages for legacy devices
Philips SpeechControl 3.7 Release Announcement »
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New Releases of Philips® DPMConnect4Mac
and SpeechControl4Mac
Philips® has released new versions of DPMConnect4Mac 1.4 as well as SpeechControl4Mac 3.3. The main update is to support Mac OS X 10.11 El Capitan and new Philips® dictation hardware. In SpeechControl4Mac, they added support of Dragon® for Mac v5. Release highlights include:
SpeechControl4Mac
• SpeechMike Premium Touch Support
• Dragon® Dictate 5 can now be controlled with a SpeechMike
• Mac® OS X 10.11 El Capitan Compatibility
DPMConnect4Mac
• Automatic download from Philips SpeechAir
• Mac® OS X 10.11 El Capitan compatibility
The software is available for download from the Philips® website support pages of the corresponding products. Please read the release announcements for more details.
DPMConnect4Mac 1.4 Release Announcement »
SpeechControl4Mac 3.3 Release Announcement »
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Tech Tip: Working with Dragon® Pro V14 Group
and SpeechExec Pro V8.8
Although this version of Dragon® is currently not supported for use with Philips® SpeechExec software, the guidelines provided in this document may result in trouble-free integration.
Read More »
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What Does a Dragon® Install Include?
Installing the Dragon® speech-to-text application is a multi-part process. It's possible to make an incorrect selection, forget a step, or encounter some unexpected challenges during installation. We've got you covered.
In this article, we're going to talk about what you can expect when you call on Certified eSupport (CES) to install Dragon® speech recognition software on one or more of your computers. We'll be going into significant detail here, so that you can see how much insight and expertise a CES technician brings to your Dragon® software installation.
Read More »
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How to Add a Microphone in Dragon® v13 and v14
For all of the versions/editions of Dragon® speech recognition software listed below, the procedure for adding a new source has changed. So, if you're having trouble using a new microphone with your profile, we're going to show you what to do.
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Resetting the Configuration File for
Philips® SpeechControl
The Philips® Device Control Center (PDCC), also known as SpeechControl, is a free application that enables you to program your SpeechMike buttons for use with SpeechExec software—as well as customize and use the mic with Dragon® speech recognition. In this post, we're going to talk about resetting the configuration file, sometimes referred to as "deleting the app data."
Read More »
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Dragon® Community Forum
Tuesday, August 23rd
3:00 – 4:00 PM EDT
This webinar will be 60 minutes consisting of a panel made up by eDist Business Development Manager, a Certified eSupport member, a Nuance® representative, and an LW Marketing representative.
The purpose of this webinar will be a Q & A session where VARs can ask any question related to Dragon® Professional v14 suite of products (Individual, Group, Legal, NUMC, Anywhere Group). It will also serve as a news update on anything Dragon Professional related.
Participants are encouraged to bring a list of questions and topics to discuss.
Register Now »
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HIPAA & MACRA Overview with Mark Norris
Wednesday, August 24th
3:00 – 4:00 PM EDT
This webinar will be 60 minutes where we will provide an overview of HIPAA & MACRA.
Register Now »
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Featured Video: Working with Hightail™ Downloads
This video demonstrates the steps for downloading and extracting your zipped file from Certified eSupport via Hightail.
Watch Video »
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Featured Video: Using Dragon® Medical Practice Edition 2 Hidden Mode
Guide to using Hidden Mode in Dragon Medical Practice Edition 2.
Watch Video »
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eDist Business Newsletter - July 2016
07/12/2016
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What’s In the Patch?
Up until late June of 2016, Dragon® Medical Practice Edition 2 was not supported on Windows 10—meaning that Nuance would not resolve problems in that environment. Despite that, most healthcare professionals haven’t had serious issues related to that operating system. With the release of Patch 2.3, though, Dragon Medical now has the official seal of approval for Windows 10. In addition, this patch supports Office 2016.
That's right: Dragon Medical Practice Edition 2.3 is now supported on Windows 10
Contact Certified eSupport for more information or assistance with this new patch.
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Philips® Introduces the SpeechMike Premium Touch
The Philips SpeechMike Premium has established itself as the benchmark for professional dictation microphones. Outstanding recording quality, noise canceling capabilities, perfect ergonomics as well as its antimicrobial surface make it a perfect tool for professional dictation users.
The Philips SpeechMike Premium Touch not only includes all the well-known functionalities of the SpeechMike Premium, but also features:
- A new touch sensor for optimized cursor control
- Enhanced barcode reader capabilities (barcode devices only)
- Revised hardware architecture enabling secure firmware upgrades.
Contact your eDist Account Manager for pricing and availability.
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Philips® Speech Control Version 3.7 Update Now Available
Philips released an update for their Speech Control application providing support for the new line of SpeechMike Premium Touch devices. The update can be downloaded directly from the Philips website.
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Philips® WLAN Docking Station Updates
The latest release of Philips SpeechExec and SpeechExec Pro Dictate and Transcribe versions 8.8 include the following highlights:
- Support of the new Philips SpeechAir dictation recorder and SpeechLive speech recognition service
- Support for the new ACC2300 foot control series
- Improved the SpeechExec installation with less button clicks
The Pocket Memo WLAN adapter firmware and the Pocket Memo WLAN adapter administration tool is available for download on the Philips website.
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Philips® SpeechMike Firmware v2.55 Release Announcement
Philips announced the release of the latest Philips SpeechMike Firmware Version 2.55.
This version supports the following Philips SpeechMike models: SpeechMike Premium (LFH3500, 3510, 3600, 3610) and SpeechMike III (LFH 3200, 3210, 3300, 3310).
Updates include:
- Reduced switch time to/from keyboard mode
- Improved internal bus protocol handling
- Enhanced firmware upgrades
The new firmware version is available for download on the Philips website.
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Enhancing Dragon® Medical Practice Edition 2 by Incorporating Olympus Professional Solutions
Wed, Jul 13, 2016
3:00 PM - 4:00 PM EDT
Join us to learn how you can increase your revenue and profitability when incorporating Dragon Medical speech recognition with Olympus products. We will be covering an overview of Dragon Medical including how the Olympus products can integrate directly with the speech recognition software.
Register Now »
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Understanding the Dragon NaturallySpeaking NUMC and Anywhere Group Products
Tue, Jul 19, 2016
3:00 PM - 4:00 PM EDT
Join us to learn more about the Dragon Naturally Speaking NUMC and Anywhere Group Products. We will be covering an overview of each of the products as well as the selling features to get your customers excited about these new additions!
Recommended level: Beginner
Register Now »
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Understanding Dragon® Medical Practice Edition Patches and why your Clients Should Update
Thu, Jul 21, 2016
3:00 PM - 4:00 PM EDT
We will be covering what is included in the latest 2.3 patch including why your end users should be up to date on the product.
Recommended level: Beginner
Register Now »
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Blog
